Refund policy

Last updated: August 24, 2026

1. Your legal rights

This policy applies to purchases from Aioking. It supplements, and does not limit, non-waivable federal, state or local consumer, warranty, product-safety or chargeback rights. If a law provides a stronger remedy, that law controls.

2. Voluntary return period

Unless a defect, error or other legal remedy applies, request a return within after delivery at https://www.aioking.com or hello@aioking.com. Include the order number, item, reason and preferred remedy. A product-specific window must be disclosed before purchase.

3. Condition and exclusions

Eligible items must be . Lawful exclusions, including hygiene, customized, final-sale, perishable or digital items where applicable, are: . An exclusion does not apply to a defective, unsafe, misdescribed or incorrectly supplied item where law gives a remedy.

4. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

5. Authorisation and return address

Obtain authorisation before shipping if requested. Return address: 61 N 2nd St, Lebanon, OR 97355, United States. Packing and carrier instructions: . Keep tracking and proof of shipment.

6. Fees

Original delivery, return postage, restocking or other charges are handled as follows: . We will not impose a prohibited fee; where the issue is our error, damage or defect, we will follow the remedy and cost-allocation required by law.

7. Approval and refund timing

After approval and receipt or verification of the item, we issue the refund to the original payment method within , subject to provider processing. If that method is unavailable, we will contact you for a lawful alternative. Sales tax is refunded to the extent required by the applicable jurisdiction and transaction.

8. Cancellation and disputes

To request cancellation before dispatch, contact . Please contact us before a chargeback so we can investigate, without limiting card-issuer rights. Chargeback contact: .

9. Return steps

1. Submit a request through the stated channel within the applicable window.
2. Wait for return instructions or an authorisation number when required.
3. Pack the item safely, remove old labels and use the instructed carrier.
4. Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

10. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or shipping amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

11. Gifts, promotions and payment reversals

Gift returns, promotional bundles, free items and discounts may require return of the complete qualifying set or adjustment of the discount, as disclosed before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

12. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to hello@aioking.com; never include a full card number or password.